Returns & Exchanges
RETURNS AND REFUNDS
Our policy lasts 15 days (exclusions apply, please see below). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
RETURNS WITHOUT CAUSE
Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered on time.
ELIGIBILITY
We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on products that do not meet our quality standards.
We will credit your account when any one of the following occurs:
- Printing error: the design printed is materially different from the order and artwork specifications provided to us.
- Missing products: one or more products are missing from the order.
We will NOT credit your account for the following reasons:
- In the case that the customer no longer wants the item, we unfortunately do not accept returns due to the nature of our products.
- Orders that are placed in error by the customer will NOT be eligible for refunds or exchanges. Please review your order before you check out to ensure your order is correct.
- For size exchanges or wrong shirt ordered, the customers must contact us within 24 hours of purchase to make the change. After 24 hours we already begin the customized printing process and can no longer issue refunds.
CANCELLATIONS
Because orders are processed quickly after they are received, we do not allow cancellations after an order is placed.
ERRORS / DEFECTIVE MERCHANDISE
We will gladly, replace orders that have been sent but are incorrect due to our own error. Any problems that occur that are an error on our part will be corrected and sent at our expense without the need for the client to return the defected item after photographic evidence of the fault is received by us. Please send us the proof of the error at: trueallamerican@gmail.com
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
