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Returns & Refund Guarantee

When you receive a product that was bought and paid for on our site, and you find it is not as described, you can contact the True All American to resolve these problems (according to the Products set of returns guarantees).You will then be able to request a refund and return the item, or keep the item and agree a partial refund.

Scope of Guarantee

All products on True All American have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:
1. An item you claim is not as described.

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by emailing True All American and reporting the problem with your order.  

Conditions for Submitting Refund Requests

You can submit refund requests up to 15 days after your order has been completed. 

Return Shipping Fee

If you agreed with the True All American to return your item, please also check the shipping terms. Buyer is responsible for the cost of shipping the product back to True All American.

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